Date of Last Revision: March 09, 2021
By accessing the Website, you consent to the collection and use of your personal data as described in the policy. Please do not visit this Website if you do not agree with the terms set out herein. If you are using or accessing the Website on behalf of someone else (such as your child, relative, friend, associate) or an entity (such as your employer), you hereby and warrant represent that you are authorised by such individual or entity to accept this policy on such individual’s or entity’s behalf.
Any consent on your part is entirely voluntary but if you do not grant the requested consent to the processing of your personal data, the use of the Website may not be permissible.
Information we collect
- Information you provide to us
When you use our Website or raise an inquiry or request a quote through the Website, we may ask you to voluntarily provide us certain information that helps facilitate your use of the Website (including raising an inquiry or booking our services) and helps us stay compliant with our Legal obligations.
- Personal Information
When you use our Website or raise an inquiry or request a quote through the Website, we may ask to voluntarily provide us certain information that personally identifies you or could be used to personally identify your entity (hereinafter referred to ‘Personal Information’). Personal information may include, but is not limited to, the following categories of information: first and last name, post code, your requirements, property address, contact number, email and other relevant data as desired by us. Questions or comments which you submit may also be regarded as Personal Information.
- Information which we automatically collect
When you use our Website or raise an inquiry or request a quote through the Website, we may automatically collect certain information that helps facilitate your use of the Website and helps us stay compliant with our Legal obligations. We may also collect certain information from third-parties when you access the Website of a third party or avail the services of a third party.
- Non-Personal Information
We may additionally collect and track Non-Personal Information about your Website visit including the domain name and the name of the web page from which you access the Website, the time you spend on each of our web pages, the Internet Protocol (IP) address associated with your computer, operating system, transaction history, web pages you viewed, information searched for or requested for and other relevant statistics.
Your messages can be stored to process it, to compile statistical information, to improve our Website and support, or to get in touch with you.
- Location Information
When you use certain features on our Website, we may collect information about your precise or approximate location through third party Website(s) to offer you an improved user experience. Mobile devices allow you to control or disable the use of location services. Disabling such services may result in limited access to certain features on our Website.
How we use the Information
We use the personal information you provided to us along with automatically collected information we receive to facilitate and optimize your use of the Website. This conducted by us through, but not limited to customization, Website development, maintaining a safe environment and compliance to our legal obligation.
- Facilitate your use of the Website
We use the information to allow you to raise an inquiry or request a quote through the Website; provide customized content to you; communicate with you through email and phone, send you emails to inform you about our new products, services and offers; promotional messages and web analytics data, provide feedback to third party businesses; and take action regarding unlawful or harmful activities. You may opt out of the promotional emails anytime by intimating us of your preferences.
- Promote and Customize the Website
We may use your email address or phone number (if provided) to contact you regarding any changes to the Website; system maintenance and outage issues; account issues; or otherwise, to troubleshoot problems. We may also send you information about related services and selected third party information.
- Creating a Safer Website
We do not sell, rent or trade your personal information to third parties for marketing purposes. The user hereby agrees and understands that this obligation does not include passing on your information to trusted third parties who assists us in operating our Website/Website, conducting our business, but we ensure that these parties agree to keep this information confidential. Non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Disclosure of your Information
We may disclose your information to third parties; as stated below, which helps us facilitate your use of the Website and helps us comply with our legal obligations. By using this Website, you hereby give us the permission to disclose your information as per the terms of this policy. We will never sell your personal information or pass it to third parties for marketing purposes without your permission.
- Business Transactions
We may disclose your personal information:
- If we are approached by a potential buyer of our business;
- If we are required to do so by law or in good faith believing such action is necessary to comply with the law.
- In case of a sale of assets, a bankruptcy, or an insolvency event, then we may sell, transfer, or share some or all of our assets, including your information to another party.
- Legal Obligations
We will disclose your Information, as collected subject to the terms of this policy, where we are required to do so by law, under a subpoena, or if we believe that such action is necessary to comply with the law. We may also disclose personal information to protect the security or integrity of our service on reasonable requests from law enforcement agency.
- Data Processor
We may disclose your personal information with associated third parties such as our subcontractors or our service providers who act on our behalf. We may also use a third-party data processor to process your information on our behalf. They may be identified as follows:
- Service Providers
We, in the course of the business, employ third party companies and/or individuals to facilitate the use of our Website, to operate our Website on our behalf, to perform services which are related to our Website, or to assist us in analysing the usage of our Website. These third parties will be provided with access to your personal information for the sole purpose of performing these tasks, as mentioned, on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your personal information to contact or inform you with newsletters, promotional materials and/or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any of the emails we have sent.
- Analytics Information
In addition, we collect, monitor and analyse information in order to increase our Website’s functionality and we may use third party services, including but not limited to, Google Analytics. Please go through these third-party service provider’s privacy policies which addresses how they use such information.
Other Important Information
- Retention Period
The information collected namely personal information, log data, analytical information, location information and other information as stated in this policy will be retained by Company for the period wherein the data is essential for achieving the purpose of data processing.
In addition to the above, Company will also retain any and all of your information as necessary to comply with legal obligations, resolve disputes and/or enforce agreements.
- Links to other Website/ Application
We aim to maintain accuracy of the personal information which you provide us at all times and if you seek to update or correct such Information for any reason, please update this directly yourself or send updates/corrections to us at ottawaelectricservice.ca/contact Company aims to take all reasonable efforts to incorporate such changes in your Personal Information within a reasonable period of time.
- Sharing and Transfer
Company will share your information, including Personal Information, information from cookies, log files, device identifiers, location data, and usage data with businesses that are legally part of the same group of companies that Company is part of, or that become part of that group (hereinafter referred to as ‘Affiliates’). Affiliates may only use this information to help provide, understand, and improve the Website (including by providing analytics) and Affiliates’ own services (including by providing you with better and more relevant experiences).
Company may also share your information, with third-party organisations that assist Company in providing the Website to you. Such information shall be shared, only to the extent necessary for the relevant third-party to assist in operating the Website. Any and all third parties assisting Company in the provision of Services shall be bound by a Non-disclosure Agreement entered into between Company and such third-party, to ensure adequate confidentiality of your information available with the third-party.
Any information shared with third parties by Company shall be anonymised prior to sharing, to ensure that such information cannot identify you. To ensure anonymity, Company may combine your information with other information in a way that it is no longer associated with you and cannot be traced back to you.
- Security of Information
The security of your information is important to Company, and Company shall take all reasonable measures to protect the security of such information. However, there is always some risk that an unauthorized third party may access the Company systems or that transmissions of your information over the internet may be intercepted, accessed, used, or released in a manner that is inconsistent with this policy. Company expressly disclaims any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your information, which may be intercepted by third parties.
- Governing Law
The cookies in use can be categorised as follows:
- Analytical cookies
Analytical cookies anonymously remember your computer or mobile device when you visit our Website. They keep track of browsing patterns and build up a profile of how our readers use the Website. We might use the given information to display relevant advertisements to you on our Websites.
- Product cookies
Product cookies help us to make our Website work as efficiently as possible such as remembering your registration and login details, remembering your settings preferences, and metering the number of pages you are viewing for the purpose of administering subscriptions.
- Third party cookies
- Disabling Cookies
- Internet Explorer
- Google Chrome
- Mozilla Firefox
- Apple Safari